VillaVista Solutions - Vacation Rental Management Courses

VillaVista Solutions ("we," "us," or "our") is committed to protecting the privacy of individuals who visit our site and use our services. This Privacy Policy describes how we collect, use, and share personal information in compliance with the General Data Protection Regulation (GDPR) and other applicable laws.

What Information We Collect

We collect information in the following ways:

Information You Provide to Us: We collect information that you provide directly to us when you use our services. This includes:

Contact Information: such as your name, postal address (14 Via del Corso, Floor 3, Rome, Lazio, 00186, IT), and email address when you inquire about our services, create an account, or contact us for support.
Property Information: such as property address, details, and photographs if you are a property owner listing your property on our online platform.
Booking Information: such as booking dates, guest names, and payment information when you make or manage a reservation through our online platform.
Guest Information: such as guest names, contact information, and any special requests provided during the booking process.
Communication Data: such as when you contact us with questions, feedback, or support requests.

Information We Collect Automatically: When you access or use our site, we automatically collect certain information about you, including:

Log Data: We collect information about your use of our online platform, including the type of browser you use, access times, pages viewed, your IP address, and the page you visited before navigating to our site.
Device Information: We collect information about the computer or mobile device you use to access our online platform, including the hardware model, operating system and version, device identifiers, and mobile network information.
Cookies and Similar Technologies: We use cookies, web beacons, and other similar technologies to collect information about your browsing behavior on our site. Cookies are small data files stored on your hard drive or in device memory that help us improve our online platform and your experience, see which areas and features are popular, and count visits.

How We Use Your Information

We use the information we collect for the following purposes:

To Provide and Improve Our Services: To operate, maintain, and improve our online platform and services, including property marketing, guest screening, booking management, maintenance and repairs, cleaning services, legal compliance, and financial reporting.
To Process Transactions: To process and fulfill bookings, payments, and other transactions related to our services.
To Communicate with You: To respond to your inquiries, provide customer support, and send you important notices and updates about our services.
To Personalize Your Experience: To personalize your experience on our site and provide you with content and features that are relevant to your interests.
To Market Our Services: To send you promotional materials and other marketing communications about our services. You can opt-out of receiving these communications at any time by following the instructions provided in the communication.
To Detect and Prevent Fraud: To detect and prevent fraud, abuse, and other illegal activities.
To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.

Sharing Your Information

We may share your information with the following categories of recipients:

Service Providers: We share information with third-party service providers who perform services on our behalf, such as payment processing, data analytics, email delivery, hosting services, and customer support. These service providers are contractually obligated to protect your information and only use it for the purposes for which we disclose it to them.
Property Owners: If you are a guest, we may share your information with the property owner of the vacation rental you are booking.
Business Partners: We may share information with our business partners who offer products or services that may be of interest to you.
Legal Authorities: We may disclose your information to legal authorities if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
Business Transfers: We may share your information in connection with a merger, acquisition, or other business transfer.

Legal Basis for Processing

Our legal basis for processing your personal information depends on the purpose for which we are processing it. We typically rely on one or more of the following legal bases:

Contractual Necessity: Processing is necessary to perform a contract with you or to take steps at your request before entering into a contract.
Legitimate Interests: Processing is necessary for our legitimate interests, such as providing and improving our services, marketing our services, and detecting and preventing fraud.
Consent: We may rely on your consent to process your personal information in certain circumstances.
Legal Obligation: Processing is necessary to comply with a legal obligation.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Your Rights

You have the following rights regarding your personal information:

Right to Access: You have the right to access the personal information we hold about you.
Right to Rectification: You have the right to have inaccurate or incomplete personal information corrected.
Right to Erasure: You have the right to have your personal information erased under certain circumstances.
Right to Restriction of Processing: You have the right to restrict the processing of your personal information under certain circumstances.
Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
Right to Object: You have the right to object to the processing of your personal information under certain circumstances.
Right to Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe that we have violated your rights under the GDPR.

To exercise these rights, please contact us at:

VillaVista Solutions 14 Via del Corso, Floor 3 Rome, Lazio, 00186 IT

Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

Using encryption to protect sensitive information transmitted online.
Storing your personal information on secure servers.
Limiting access to your personal information to authorized personnel only.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our site and update the date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

If you have any questions about this Privacy Policy, please contact us at:

VillaVista Solutions 14 Via del Corso, Floor 3 Rome, Lazio, 00186 IT